At AUTISTICANIMEART.com, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes situations arise where you may need to return or exchange an item. Please review our return policy below to understand the procedures and guidelines for returning products.

1. Eligibility for Returns and Exchanges:

• You may initiate a return or exchange within 30 days of receiving your order.
• To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition, with all tags and packaging intact.
• Personalized or custom-made items are not eligible for returns unless they are defective or damaged upon arrival.

2. Process for Returns and Exchanges:

• Contact our customer support team at SALES@AUTISTICANIMEART.com to initiate the return or exchange process. Please provide your order number and a brief explanation of the reason for the return.
• Our customer support team will guide you through the return/exchange process and provide you with a return authorization, if applicable.
• Place the item securely in its original packaging, including any accessories or accompanying materials. Attach the return authorization if provided.
• Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe delivery of the item.

3. Refund and Exchange Process:

• Once we receive the returned item and verify its condition, we will process the refund or exchange.
• Refunds will be issued to the original payment method within [10] business days of receiving the returned item. Please note that shipping charges are non-refundable.
• Exchanges for a different size or design are subject to availability. If the requested item is unavailable, we will issue a refund or offer an alternative solution.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving the order.
• Provide photos of the damaged or defective item, along with your order number to our customer support team.
• We will either send a replacement or issue a refund, depending on your preference and item availability.

5. Non-Returnable Items: The following items are non-returnable:

• Personalized or custom-made items, unless they are defective or damaged upon arrival.
• Items that have been worn, washed, or altered.
• Items without their original tags and packaging.

6. Customer Responsibilities:

• Ensure that the item is returned in its original condition with all tags and packaging.
• Cover the shipping costs for returning the item, unless the return is due to an error on our behalf or a defective product.
• Provide accurate information when initiating the return process, to help facilitate a smooth transaction.

By shopping with AUTISTICANIMEART.com, you agree to abide by this return policy. We strive to make your shopping experience enjoyable and hassle-free. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team at SALES@AUTISTICANIMEART.com.

Note: This return policy is subject to change without prior notice. The version of the policy in place at the time of purchase will apply.